Refund policy

When you get a full refund

• Not delivered within 24 hours. We record the moment your email provider accepts the reading email. If that has not happened within 24 hours of payment, we refund you in full. You do not need to ask; we check every hour.
• Charged twice for the same reading.

After delivery

Once the reading email has been accepted by your email provider, the purchase is complete and is not refundable, including if you change your mind. Please check the birth details carefully before paying.

If the email went to a spam or junk folder, or you deleted it, reply to your receipt and we will send it again. You can also use the download link in the email for 60 days.

Mistakes

If a reading contains an error caused by our software, such as a wrong calculation, email us and we will send a corrected reading at no charge. If you entered a birth date, time or place incorrectly, email us within 7 days and we will prepare one new reading with the corrected details, once per order.

How to reach us

Email help@vedicmatchmaking.ai with your order number (it starts with vm_ and is in your receipt). Refunds go back to the card you paid with. We issue them within 5 business days; your bank may take another 5 to 10 days to show it.

EU and UK customers

When you order, you ask us to prepare and deliver the reading immediately and you acknowledge that, once delivery has begun, you lose the 14-day right of withdrawal that applies to online purchases. This is permitted for digital content under EU and UK consumer law. Your rights for content that is faulty or not as described are not affected.

Before a chargeback

Please email us first. We answer quickly. For disputed charges we provide the card issuer with the delivery record for your order.